Although all of our products are handpicked and undergo thorough quality checks, we appreciate that sometimes a shoe may not fit or a product not meet a customer’s expectations. In such instances, we request that you contact us directly so that we can try to resolve any issues. In the event that you need to return a product, please also contact us directly.
Please click on the “Contact Us” link at the bottom of this page.
Please review our returns policy, below, for full information on this process.
NB: We work with logistics partners for deliveries and returns. Each return should contain the original product packaging and the products should be in their original condition. It is your responsibility to package the products in such a way that they will not be damaged during shipping back to Cordwainers. We therefore advise customers not to dispose of the original delivery packaging until they are certain the products meet their expectations. The courier company will also require one copy of the sales invoice/s when they collect the product/s to be returned.
Items should be returned in the original condition in which they were received. We will not accept returns in the following instances:
– Damage due to misuse of products.
– Products with tampered or missing serial or UPC/barcode numbers or labels.
– Products returned without all original packaging and accessories, including the box, manufacturer’s packaging (if any), original invoice and any other items originally included with the product/s on delivery.
-Only items with standard prices can be refunded. Sale items cannot be returned; only damaged or defective items will be replaced. If you want to exchange it out for the same product)
Bought the wrong size? No Problem! We’ll replace it at no extra cost. However, you will have to bear the shipping cost this time. Else, you can save on the shipping cost by bringing the pair to your nearest Cordwainers store.
After receiving the return, we will inspect the merchandise for any signs of use/tampering and for original packaging/box contents.
If it looks good, we will replace it with the correct size(s), or refund your payment.
You have seven days to initiate the return from the day your shipment arrives. If you paid by card, the refund will go to your card account. Bank transfers will be executed within 7 days of the return confirmation.
1. Occasionally, we may be unable to fulfill your order in a reasonable amount of time. In such instances, we reserve the right to cancel your order and issue a full refund as soon as possible.
2. You have the right to cancel your order within 24 hours of placing it. This can be via our website or by contacting us by phone or e-mail. In such instances, we will issues a full refund.
3. If you cancel your order after we have dispatched the goods, we will withhold your refund until the order is returned to our warehouse. If you do not return the order, we may arrange to have it collected from you. More details can be found in our returns policy.